Privacy Policy for Hercules Labs

Who we are

Our website address is: https://herculeslabs.co.uk.

What personal data we collect and why

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

WooCommerce & Shopping Data

While you visit our site, we’ll track:

 

  • Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.


  • Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping. 


  • Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

     

We also use cookies to keep track of cart contents while you’re browsing our site.

Payments

We accept payments through secure third-party gateways. When processing payments, some of your data will be passed to the respective payment processor, including information required to process or support the payment, such as the purchase total and billing information.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience and last for one year.

  • Login Cookies: If you visit our login page, we set a temporary cookie to see if your browser accepts cookies. This is discarded when you close your browser.

  • Persistent Login: When you log in, we set cookies to save your login info and screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login persists for two weeks.

  • Cart Cookies: To keep track of your shopping cart data, WooCommerce uses cookies that expire after a set period or when you close your browser.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example:

  • Logistics Partners: To ship your orders to your provided address.

  • Payment Gateways: To process your transactions securely.

  • Security: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely.

  • Customer Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except their username).

  • Order History: We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it (e.g., for tax purposes).

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Additionally, order data may be sent to external services for shipping calculations and payment verification.